FAQ

Frequently Asked Questions (FAQ) – YourRoses.de

1. What are preserved roses?
Preserved roses are real roses that undergo a special treatment to retain their natural beauty and color for years. They're perfect as a rose gift , a long-lasting decoration, or as a special token of appreciation, requiring no watering or maintenance.

2. Can I personalize or engrave a rose?
Yes! At YourRoses, you can have each rose individually engraved. Whether it's a name, initials, a date, or a short message – your personalized roses become unique gifts that will evoke emotions for a long time.

3. What engraving options are available?
We offer engravings directly on the rose's glass dome as well as on the wooden base. Our engraved roses are ideal for special occasions such as birthdays, anniversaries, weddings, or Valentine's Day.

4. How do I order an engraved rose online?

1. Select rose and gift box

2. Enter engraving text in the order note

3. Complete your order – we will deliver your personalized roses online directly to your home.

5. How long does it take to deliver personalized roses?
Standard deliveries take 1–3 business days. Engraved or personalized roses require 35–5 business days due to the custom nature of the production. Shipping information will be displayed during the order process.

6. How do I care for my preserved rose?
Preserved roses are easy to care for. They should not be exposed to direct sunlight, high humidity, or heat to preserve their color and shape for years.

7. Can I have multiple roses engraved at the same time?
Yes! You can order multiple personalized roses at once. Each rose can be individually engraved, allowing you to create a unique gift for any occasion.

8. Is there gift packaging for engraved roses?
Yes, each rose comes in an elegant gift box – ideal for special occasions.

9. Can I change or cancel my order?
Since engraved roses are custom-made for you, changes or cancellations are only possible within 24 hours of confirmation. Please contact our team as soon as possible if you would like to make any changes.

10. How do I contact YourRoses customer service?
Our team is happy to assist you. You can reach us via the contact form or by email at info@yourroses.de or by phone. We'll provide expert advice on personalized roses, engraving, and online ordering .