FAQ

Frequently Asked Questions (FAQ) – YourRoses.de

1. What are preserved roses?
Preserved roses are real roses that have undergone a special treatment process, allowing them to retain their natural beauty and color for years. They are perfect as a rose gift , a long-lasting decoration, or a special gesture, requiring no watering or maintenance.

2. Can I personalize or engrave a rose?
Yes! At YourRoses, you can have each rose individually engraved. Whether it's a name, initials, date, or a short message – your personalized roses become unique gifts that preserve emotions for a long time.

3. What engraving options are available?
We offer engraving directly on the rose-shaped glass dome. Our engraved roses are ideal for special occasions such as birthdays, anniversaries, weddings, or Valentine's Day.

4. How do I order an engraved rose online?

- Select color and enter engraving text

- Complete your order – we will deliver your personalized roses directly to your home online .

5. How long does delivery of personalized roses take?
Standard deliveries take 1–3 business days. Engraved or personalized roses require 35–5 business days due to their individual production. Shipping information will be displayed during the ordering process.

6. How do I care for my preserved rose?
Preserved roses are easy to care for. They should not be exposed to direct sunlight, high humidity, or heat to preserve their color and shape for years.

7. Can I have several roses engraved at the same time?
Yes! You can order multiple personalized roses at once. Each rose can be individually engraved, allowing you to create a unique gift for any occasion.

8. Are there gift boxes available for engraved roses?
Yes, each rose comes in an elegant gift box – ideal for special occasions.

9. Can I change or cancel my order?
Since engraved roses are made especially for you, changes or cancellations are only possible within 24 hours of confirmation. Please contact our team as soon as possible if you wish to make any changes.

10. How can I contact YourRoses customer service?
Our team is happy to assist you. You can reach us via the contact form or by email at info@yourroses.de or by phone. We offer expert advice on personalized roses, engravings, and online orders .